Privacy Policy

1. Who we are

Crown Dumpster (“we,” “us,” or “our”) operates a dumpster brokerage and dispatching platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information we collect

We collect information that you provide directly to us, including:

• Contact information: name, email address, phone number, billing and service addresses
• Service details: dumpster size, service type, delivery dates, special instructions
• Payment information: payment is processed by Stripe; we do not store full credit card numbers, only the last 4 digits and expiration date for reference
• Account credentials: if you create an account, your email and a hashed password
• Communications: messages you send us via email, SMS, or our contact forms

We also automatically collect technical information when you use our service, including IP address, browser type, device identifiers, and pages visited.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain our service
• Process payments and send invoices and receipts
• Schedule and dispatch dumpster services
• Communicate with you about your service, including delivery confirmations and reminders
• Send administrative information, security alerts, and updates
• Respond to inquiries and provide customer support
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. How we share your information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform: Stripe (payments), our SMS provider, our email provider, and our hosting provider
• Haulers and subcontractors we dispatch for your job, limited to the information needed to complete the service (name, service address, service details)
• Legal authorities when required by law, court order, or to protect our rights and safety
• In a business transfer: if Crown Dumpster is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Payment processing

All payments are processed by Stripe, Inc. We do not store, process, or transmit full credit card numbers ourselves. Stripe’s privacy policy governs the handling of your payment information and is available at https://stripe.com/privacy.

6. Data retention

We retain your information for as long as your account is active or as needed to provide you services. Financial records (invoices, payments, hauler bills) are retained for at least 7 years to comply with tax and accounting requirements. You may request deletion of your account by contacting us, subject to legal retention requirements.

7. Security

We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), hashed passwords, secure session cookies, and access controls. However, no method of transmission over the internet is 100% secure.

8. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at the email address listed below.

9. Children’s privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact us

If you have questions about this Privacy Policy or our practices, contact us at:

Crown Dumpster
Email: [email protected]